Shipping Policy

Effective Date: September 1, 2024

We are committed to delivering your groceries promptly and in the best condition. Our shipping

policy is as follows:

  1. Delivery Areas: We deliver to select locations within our service area. Please check our

website for the most up-to-date list of delivery areas. If your location is outside our service

area, please contact our customer service team for possible arrangements.

  1. Delivery Times: Orders are delivered between 8 AM and 8 PM, seven days a week. You

will receive an estimated delivery window when your order is confirmed. While we strive

to deliver within the specified window, unforeseen circumstances may cause delays.

  1. Delivery Fees: Delivery fees are calculated based on your location and the total amount of

your order. These fees will be displayed at checkout before you finalize your purchase.

  1. Minimum Order Requirements: A minimum order value may be required for delivery.

Please refer to our website for current minimum order amounts. Orders below the minimum

value may incur additional fees.

  1. Handling Perishable Items: We take special care to ensure that perishable items are

delivered fresh and within safe temperature ranges. Please refrigerate or freeze perishable

items immediately upon receipt.

  1. Delivery Issues: If there are any issues with your delivery, such as missing or incorrect

items, please contact our customer service team as soon as you receive your order. We will

work to resolve any issues as quickly as possible.

  1. Unavailable Items: In the rare event that an item is unavailable after your order has been

placed, we will notify you as soon as possible. You may choose to receive a substitute item,

a refund, or to have the item delivered at a later date if available.

  1. Special Instructions: If you have any special delivery instructions, such as gate codes or

preferred drop-off locations, please include them in the order notes during checkout. We

will do our best to accommodate these requests.

  1. Safety and Sanitation: Our delivery personnel follow strict safety and sanitation protocols

to ensure the health and safety of our customers.

Please review your order details carefully before finalizing your purchase, as modifications and

cancellations are subject to our Online Cancellation.

Thank you for choosing our online grocery store. We appreciate your business and look forward

to serve you.